Privacy Policy for AI Booking Pro
1. Information We Collect
1.1 Personal Information
When you use AI Booking Pro, we may collect personal information that you provide to us, such as:
- Name and contact information (email, phone number)
- Business information (company name, address, website)
- Payment information (processed securely through Stripe)
- Account credentials and authentication data
1.2 Usage Data
We automatically collect information about your interaction with our service, including:
- Call logs and recordings (with customer consent)
- Appointment scheduling data
- Communication history (SMS, WhatsApp messages)
- Device information and IP address
- Browsing behavior and feature usage
2. How We Use Your Information
2.1 Service Provision
We use your information to:
- Provide and maintain our AI booking service
- Process and manage appointments
- Send automated reminders and notifications
- Generate call transcripts and analytics
- Improve service quality and user experience
2.2 Communication
We may use your contact information to:
- Send service-related notifications
- Provide customer support
- Share important updates about our service
- Send marketing communications (with your consent)
3. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Employee training on data protection practices
- Compliance with industry security standards
4. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
- Service Providers: We share data with trusted third-party service providers who help us operate our service (e.g., Stripe for payment processing, Twilio for communications)
- Legal Requirements: We may disclose information if required by law or to protect our rights, safety, or property
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
5. Your Rights and Choices
5.1 Access and Control
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data (subject to legal obligations)
- Opt-out of marketing communications
- Export your data in a portable format
5.2 Call Recordings
We record calls for quality assurance and service improvement. You can access and manage call recordings through your dashboard. Customers are notified that calls may be recorded for quality purposes.
6. International Data Transfers
Your information may be processed and stored in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and other legally recognized mechanisms.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how you use our service
- Marketing Cookies: Used to deliver relevant advertisements
You can manage your cookie preferences through your browser settings.
8. Children's Privacy
AI Booking Pro is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: privacy@aibookingpro.com
Address: San Francisco, CA
Phone: +1 (555) 123-4567
